Shipping & Returns


關於WMM by Enid 香氛產品寄送及退換原則,請參閱以下:


We offer 3-5 Day shipping on all international orders.Orders will only take 5-7 business days to arrive at your doorstep.
Please allow an additional 1-2 business days for your order to process before it is shipped.We ship to anywhere in the world via EMS International Shipping.

Free shipping*
Get free shipping* on all orders of USD$100 and more.


We are happy to refund or exchange any items within 15 days of receipt.If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unworn with the original tags attached, in the original packaging.If our customer care team feel any of these points are not met, it is at their discretion on whether the item is suitable for return. Should a refund be refused your item will be returned to you.

Earrings can not be returned once packaging has been opened due to hygiene reasons.

Refunds or exchanges are not eligible due to change of mind.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

Sending your return
To return your product, please contact us by email: before you return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Destination countries may levy taxes on your purchased goods, which the receiver will be responsible for. Any customs duties and/or local taxes are the buyer’s responsibility.
Please note that it is against our policy to write down value of any shipped goods in order to avoid customs.